This Cancellation Policy outlines the conditions under which bookings or subscriptions may be cancelled on the CedarGrove International platform. By using CedarGrove International and ticking the confirmation box, you agree to this policy, alongside our Terms of Service, Privacy Policy and Listing Agreement.
1. Cancellation by Customers.
Customers may cancel bookings made through CedarGrove International in accordance with the cancellation terms set by individual Vendors.
a. Vendor-Specific Policies
● Each Vendor is responsible for setting and displaying their own cancellation and refund terms.
● Customers should carefully review these terms before making a booking.
● CedarGrove International is not responsible for refunds or disputes related to cancellations. All such matters must be resolved directly between the Customer and Vendor.
b. No-Show Bookings
● If a Customer fails to use the service at the scheduled time without prior cancellation, the booking will be treated as a no-show. No refunds are guaranteed in no-show cases unless the Vendor’s policy allows otherwise.
2. Cancellation by Vendors
Vendors may cancel bookings only under legitimate circumstances. Frequent or unprofessional cancellations may lead to penalties.
a. Acceptable Grounds for Vendor Cancellations:
● Unforeseen operational issues (e.g., weather conditions, vehicle or vessel breakdowns).
● Legal or safety compliance concerns.
● Emergency or force majeure events.
b. Vendor Responsibilities:
● Promptly notify the Customer in case of cancellation
● Offer the Customer a refund or a reasonable alternative.
● Avoid repeated or last-minute cancellations without valid reasons, or risk account suspension.
3. Subscription Cancellations (For Vendors)
CedarGrove International does not charge Vendors any subscription fees to access listing privileges on the Booking Platform.
a. Removal Due to Violations:
● CedarGrove International may suspend or remove a Vendor’s listing for breaching platform rules or any requirements.
4. Dispute Handling
● Vendors and Customers are encouraged to resolve issues directly.
● For unresolved matters, CedarGrove International may assist informally if contacted via email on info@cedargrove.co.ke
5. Legal Jurisdiction
This policy is governed by the laws of the Republic of Kenya.
